CCNA · CompTIA A+ · M365 Certified · Toronto, ON
4+ years delivering enterprise IT support across Microsoft 365, Intune, Entra ID, and Zscaler environments. Specialising in endpoint management, cloud provisioning, and automated deployment — making technology work seamlessly for the people who rely on it.
I'm an IT Support Analyst and Microsoft 365 Engineer with 4+ years of experience supporting enterprise environments across Microsoft 365, Entra ID, Intune, and Zscaler. Currently driving operational excellence at S.i. Systems as the primary Point of Contact for Ontario and Quebec.
My expertise spans the full Microsoft Modern Workplace stack — from automated device provisioning with Autopilot and SCCM to enforcing Conditional Access and Zero Trust security policies across hybrid environments. I've consistently achieved 95%+ first-call resolution rates and CSAT scores above 98%.
My long-term goal is to grow into IT Infrastructure and Cloud Operations leadership — designing secure, scalable, cloud-first systems that empower organisations to operate efficiently and innovate with confidence.
Open to IT Specialist, Microsoft 365 Engineer, Endpoint Administrator, and Cloud Operations roles. If you're building a modern, secure IT environment and need someone who gets things done — let's talk.